kopk FAQ — All your questions answered in one place

Each person may only create one account. Having multiple accounts violates kopk's terms and conditions and may result in account suspension. Use a single account to enjoy all games and services.

Yes. kopk is strictly for users aged 18 and above. You will need to confirm your age during registration. Accounts belonging to underage users are suspended immediately.

On the login page and click the "Forgot Password?" option. A reset link will be sent to your registered email or mobile number. Use that link to set a new password and log back in.

The minimum deposit on kopk is just BDT 100, payable through any mobile banking method available in Bangladesh. It's easy to start small and build your experience at your own pace.

Deposits via bKash or Nagad are usually credited to your account within 5 minutes. Occasionally, network issues may cause a delay of 15-30 minutes. If it takes any longer, contact support right away.

Wait 30 minutes first. If the issue persists, contact our support team with a screenshot of the transaction. Make sure the screenshot clearly shows the date, time, amount, and transaction ID for a faster resolution.

The minimum withdrawal amount on kopk is BDT 300. To withdraw bonus funds, you must meet the specified wagering requirements, which are outlined in each bonus offer's details.

Standard withdrawal requests are processed within 12 to 24 hours. VIP members enjoy priority withdrawals, which are completed even faster. Processing times may be slightly longer on public holidays.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — such as 10x or 20x. Once you meet that requirement, any winnings from the bonus become withdrawable.

Every day on kopk Login a daily login bonus is automatically credited to your account. Logging in on consecutive days increases your streak bonus. Keep app notifications on so you never miss a special offer.

Yes. kopk has a referral program. When someone registers using your referral link and makes their first deposit, you earn a bonus. The bonus amount and conditions can be found in the Promotions section of your account.

In Fish Game, various fish swim across the screen and you shoot them using a gun. Bigger fish earn more points or rewards. Each shot costs coins, so aim carefully. To learn more, Fish Game page View.

If you lose connection during a game, the kopk server saves your session. Once you reconnect, the game will resume from where you left off and no funds will be lost. For live games, however, the outcome of any active round is determined by the server.

kopk automatically detects suspicious login activity and secures your account. If a login is attempted from an unrecognized device, you will be alerted via email or SMS. Use a strong password and never share it with anyone.

kopk is a regulated and transparent gaming platform. All game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete fairness. We use third-party auditing to verify fair play.

Yes. The kopk app offers the same full experience as the website — games, deposits, withdrawals, bonuses, and support are all available. The app even includes exclusive mobile-only offers not found on the website.

No. You can log in to the app using the same mobile number or email and password you use on the website. No separate account or credentials are needed.

Submit any complaint to the support team. They will investigate and respond within 24 hours. Complex cases may take longer, but you will be kept updated at every step. kopk is committed to fair and transparent resolutions.

Absolutely. The kopk support team provides full assistance in Bengali. All services are offered in Bengali with Bangladeshi users in mind, so language will never be a barrier.